Customer Management Specialists
Knowing what better is.
The combination of financial analytics, forensic benchmarking and deep performance understanding to deliver robust insight into your customer operations and strategy. This shows how you really compare, thereby enabling optimum service and sales capability for your business.
Discipline
Rigour and science in the analysis of your customer management performance; robust insight and financial data on how you compare and what you need to action to realise the opportunity.
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Experience
The Ember team are all seasoned, highly-experienced customer management professionals, having worked for or advised many of the world’s champion brands, government and public sector bodies. All are fully referenceable as to how we have rigorously and creatively transformed customer operations and strategies.
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Insight
Seeing your customer management operations as any Board should expect to see them by knowing the true costs, the actual value delivered, the real risks and how you compare in the market for the value and effectiveness of your performance. Hard data, rigorous review, financial insight and competitive strategies as your deliverable.
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News – latest press releases from Ember
Wednesday, 21st September 2011
Attempts to reduce cost of customer contact by enforcing use of alternative contact channels backfire.
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Views – find out what Ember has to say about issues shaping the customer management industry
Wednesday, 18th January 2012
Speech analytics − why it isn’t taking the contact centre world by storm.
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Introducing forensic analysis and benchmarking
Adopting forensic investigation principles: hard data, quantifiable evidence and robust insight to better understand your business.... the application of science, methods and thought-leading insight to quantify the risk, costs and opportunities for your business.
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