Customer Management Specialists
Knowing what better is.
The combination of financial analytics, forensic benchmarking and deep performance understanding to deliver robust insight into your customer operations and strategy. This shows how you really compare, thereby enabling optimum service and sales capability for your business.
Rigour and science in the analysis of your customer management performance; robust insight and financial data on how you compare and what you need to action to realise the opportunity.
The Ember team are all seasoned, highly-experienced customer management professionals, having worked for or advised many of the world’s champion brands, government and public sector bodies. All are fully referenceable as to how we have rigorously and creatively transformed customer operations and strategies.
Seeing your customer management operations as any Board should expect to see them by knowing the true costs, the actual value delivered, the real risks and how you compare in the market for the value and effectiveness of your performance. Hard data, rigorous review, financial insight and competitive strategies as your deliverable.
News – latest press releases from Ember
Thursday, 13th February 2014
Ember Services Selected for Membership in Avaya DevConnect Programme to fuel growth in speech analytics
Views – find out what Ember has to say about issues shaping the customer management industry
Friday, 31st May 2013
The Numbers Game - Can analytics really pay?
New! Managed Analytics from Ember.
Find out what’s going on in your contact centre − and what you can do about it.
Comprehensive text, speech and social media analytics with no upfront skills investment or license fees.Find out more