Customer Management Specialists
Knowing what better is.
The combination of financial analytics, forensic benchmarking and deep performance understanding to deliver robust insight into your customer operations and strategy. This shows how you really compare, thereby enabling optimum service and sales capability for your business.
Rigour and science in the analysis of your customer management performance; robust insight and financial data on how you compare and what you need to action to realise the opportunity.
The Ember team are all seasoned, highly-experienced customer management professionals, having worked for or advised many of the world’s champion brands, government and public sector bodies. All are fully referenceable as to how we have rigorously and creatively transformed customer operations and strategies.
Seeing your customer management operations as any Board should expect to see them by knowing the true costs, the actual value delivered, the real risks and how you compare in the market for the value and effectiveness of your performance. Hard data, rigorous review, financial insight and competitive strategies as your deliverable.
News – latest press releases from Ember
Monday, 23rd June 2014
Key appointments boost Ember’s Consultancy Team
Views – find out what Ember has to say about issues shaping the customer management industry
Wednesday, 23rd April 2014
Hot Topics for 2014…First quarter down…
New! Managed Analytics from Ember.
Find out what’s going on in your contact centre − and what you can do about it.
Comprehensive text, speech and social media analytics with no upfront skills investment or license fees.Find out more