Audits and Reviews

The Ember Outbound Audit examines the performance of your operations, specifically focusing on the requirements laid down by Ofcom in their revised Policy of October 2010. The increase in the maximum fine from £50,000 to £2m has gained considerable focus, however many clients are equally as concerned about the impact upon the loss of consumer confidence and trust in their brand that non compliance might cause.

The audit has proved useful for both AMD users and non-users and our standard test methodology can be revised to ensure we focus upon your specific requirements and operational situation. All calculations and any testing required is undertaken in confidence and in strict accordance with Ofcom's definitions and stipulations. Click here for the full description of our Outbound Compliance and Best Practice Audit.

Want to understand more about the revised Ofcom Policy ?

Our work with Ofcom, regarding their new industry regulations for proactive outbound contact has given us a unique insight. To help you understand the rules in practice, the implications for your business and how to avoid the new £2 million fine for a breach you can receive a copy of our white paper 'Outbound Contact – Compliance Best Practice' with our compliments, click here to request our white paper.