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Ember Services Overview

Knowing what better is.

Product Overview: Outbound Compliance & Best Practice Audit

Auditing your outbound performance to optimise your operations and keep you legal

White Paper: Compliance Without Compromise

Outbound Best Practice – keeping your proactive customer contact effective in an era of consumer distrust

White Paper: Multichannel Multichoice

How businesses can make channel optimisation work for customers – and themselves

White Paper: Dying to comply?

Why meeting Ofcom's regulations need not be damaging for outbound operators

White Paper: Making it better

Strategies for customer complaint management

Case Study: British Airways

Audit & Review of Offshore Contact Centre Facility

Case Study: Gala Coral

Consulting and Advisory Support

Case Study: Post Office

Establishing a Telephone Account Management team for the Post Office

Case Study: Telecom Client

Benchmarking Incoming Sales Success

Case Study: BCW Group

Provides reassurance to BCW Group that it's technology investment and operating practices are in line with the revised Ofcom policy.

Case Study: Gamma Telecom & Uniworld

Performance Audit & Operational Review

Case Study: Kwik Fit Insurance

Building a better business for Kwik Fit Insurance

Presentation: Ofcom’s revised policy regarding abandoned or silent calls

Panel debate on Ofcom’s revised Policy regarding abandoned or silent calls

A Winning Approach to Optimisation

The Learning & Development Challenge

How your customer management operations can survive and thrive in difficult times...