Hear us speak
- 23rd May 2012, ‘The Challenge of Big Data: The contact centre’s emerging and invaluable role as a customer insight centre’, David Naylor, National Customer Show, Register at www.nationalcustomershow.com or contact us to regarding our guest passes available.
- 25th June 2012, ‘Speech Analytics, making it work, making it pay’ David Naylor, Cable & Wireless Worldwide Customer Council.
- 25th June 2012, ‘Inspired Leaders forum’, Cable & Wireless Worldwide chaired by Mike Havard, Register at www.cw.com/page/inspired-leaders-event/
- 2nd October, 2012 ‘Customer engagement - Is the low cost option costing you dear?’, Mike Havard, Call Centre Expo Conference. Register at www.callcentre.co.uk/callcentreexpo/
- Customer Engagement Summit, 26−27 November 2012, Park Plaza Victoria, London. Mike Havard will be chairing this two−day Summit providing customer engagement and employee engagement insights and solutions across all channels. The programme of over 60 leading speakers will help delegates gain first hand insight into finding the best solutions to challenges and opportunities around customer relationships in a rapidly changing, volatile business environment. Further details at www.customerengagementsummit.com
Catch up if you missed us speak
- Improving Business Performance, 8th February 2011, London
- Cable & Wireless, “The Learning & Development Challenge”, 8th February 2011, Developing your Learning & Development Strategy – Download presentation
- Outbound Compliance – 9th February 2011, Credit Services Association Half Yearly Meeting, Leicester Marriott – Download presentation
- Outbound Compliance Panel Debate, 11th April 2011, Professional Planning Association Annual Conference, Birmingham Metropole – Download presentation
- Contact Centre Portugal Conference, Sintra. The Social Network Revolution. Interaction through social media to attract, serve and develop the customer of the future; New ways to thrive in economic uncertainty. May 2011. – Download presentation
- CC Portugal – The Portuguese Association of Contact Centres Annual Conference, 25th May 2011, Sintra, Portugal