Managed Analytics

Profitable change in your contact centre has to be based on hard evidence. That evidence lies buried within the telephone conversations, emails and social media interactions your customers engage in with you. Our service-led approach to analytics will quickly extract from these interactions valuable insights into your customer needs and business issues. Couple these insights with our experience in customer management and we can tell you what actions you should take and what benefits you will get.

Managed Analytics from Ember Services delivers this with minimal disruption to your existing infrastructure. There is no technology to install or licences to buy. By focusing on delivering insight, we help you to get faster answers so you can concentrate on delivering the changes you need to make. Managed Analytics is unique to Ember Services and offers clear advantages over more traditional, technology-led solutions.

Insight, not just data

We don't just tell you what is happening but why and how you can fix it. We provide insight into the interactions that take place in the contact centre and supply robust evidence to support it. As expert customer management practitioners, we turn the insight into a roadmap for action that will deliver change. All our financially justified recommendations are built on our knowledge of industry challenges, benchmarks and best practices.

Financial Control

Committing to long-term contracts adds risk and cost in an uncertain world. That's why we run things differently. Managed Analytics is an on-demand service, you will only pay for what you use, resulting in predictable costs that can be aligned to clear, short term returns on investment.

Rapid Deployment

With no technology to deploy or skills to train, we can deliver our findings in just 3 weeks from receiving your data. We’ll quickly be able to tell you what’s happening in your contact centre, what you can do about it and how you’ll gain from the changes you make. We even have a team ready to help you implement the changes if needed.

Business applications

Click on the links below to find out how Managed Analytics can help your organisation.

• Contact Elimination & FCR
• Sales Performance
• Customer Insight
• Quality and Compliance

To find out more about Managed Analytics, download our Service Overview or Speech Analytics case study.