Is job security a thing of the past?

Since the 2008 recession there is a new trend of business efficiency emerging. Companies no longer want to carry the weight of employees that are not consistently contributing to revenue. Rather they are preferring to hire on an ad hoc basis and only pay for the skills and expertise when they need i...
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Robots are working and its driving business success

Artificial Intelligence and robot automation have been two of the most talked about topics in recent months and several large corporations have started to adopt and implement the technology. The question is: has the investment been worth it and what does the future look like for business and robots?...
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Should we be talking to our clients about the implications of Brexit on maintaining multi-lingual service centres?

The impact of Brexit is already starting to concern a number of Ember’s clients – some of whom are now actively planning for a reducing pool of specialist skills as a consequence.  Last year (2016) as a country, according to UK Government statistics, we had an increase in EU nationals leaving t...
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Apple Business Chat to change the way businesses and customers engage

Apple is launching a disruptive new technology called Business Chat which will allow businesses and their customers to interact directly using iMessage. This will be incredibly convenient with purchasing, order updates, tech support etc all being managed via a single persistent communications thr...
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Be clear, or be gone!

Almost every organisation we work with is rigorously working to optimise its resources to give consumers or customers an experience that works for both parties. What we often find, however, is that this is undermined by simple and avoidable actions that frustrate customers – and, cost the organ...
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Why Web Chat should be important to your business

The internet has changed the world in many ways, one major transformation includes the way customers interact with organisations. Prior to the internet customers had no options and were willing to wait in long queues, whether it’s over the telephone or in store - but with the rise of technology an...
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