BBC Radio Wales Talks About Contact Centre Job Cuts

Ember Real Results Managing Director, Carolyn Blunt joined BBC Radio Wales this morning to discuss the 1100 Call Centre job cuts taking place in Cardiff's Tesco. Read the full article here and listen to Carolyn Blunt discuss the issue here at 37:35 into the broadcast....
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AI in Customer Engagement Directors Forum

On 29th June 2017, an intensive one-day schedule of presentations and discussions for an invited audience of business leaders will be hosted at Gallup’s conference centre in The Shard, London. On the day the forum will extend beyond the business to the customer interface. From automating custo...
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Webinar: The People Factor

It’s generally agreed that the role of people in a contact centre will increasingly become one of problem-solving; dealing with more complex enquiries and transactions. But while the overall pattern is accepted, the implications of it for organisations and customer service advisors have not been ...
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Customer Focus Live Summit 2017

The Customer Focus Summit is a must-attend event for all senior professionals interested in customer experience, brand management, social media, and service delivery. Ember Group Director Simon Foot will be hosting a round table on ': Planning for the future – acquiring the talent you need to deli...
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Webinar: Phone, Email, Webchat, Social and Video – How to Deliver Consistent Service

One of the biggest gripes that customers have is the inconsistency of service across channels. From the website, to webchat, emails to phone calls, customers frequently get different information from different channels. Ember Group Director Simon Foot will be joining Call Centre Helper's webinar ...
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Engage Awards 2017

The Engage Awards, will be held on 13th November 2017, the same day as Engage's flagship Customer Engagement Summit. With a total of 14 categories, the Engage Awards will showcase organisational excellence and also recognise individuals who have accomplished significant achievements within the c...
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