Ember are sponsoring a roundtable at Engage’s Focus Group event taking place on 26th September at County Hall, London. On the day Ember Directors Simon Foot and Chris Mcilduff will be hosting a roundtable on “How do contact centres stay relevant into the future?” and we’d love for you to join us.

The Focus Groups are a series or 90 minute roundtable sessions providing the perfect platform to share knowledge, collaborate and solve industry issues, in addition to the sessions, there are several networking opportunities with over 120 delegates.

Simon and Chris will be discussing the innovation opportunities in customer management and what this could mean for contact centres and the evolution of customer journeys, the service experience as a differentiator and how the operating models of organisations will need to be regularly reviewed and refreshed as a result. Is there a place for deeper customer engagement where speed and ease are the new watchwords, and digital developments in customer interaction are rapidly changing the way that consumers are thinking about engagement and responsiveness.

For more information about the event and to register please click here: https://engagecustomer.com/summits/engage-focus-groups/