Paul Mackenzie Director
Paul has over 18 years of contact centre management consulting experience; built upon a marketing and direct marketing background. This has involved working on and directing assignments with major global brands and government departments. Frequently this has been developing and evolving their contact strategies, outsourcing arrangements and contact centre performance and efficiencies.
Chris McIlduff Director
Chris is a highly experience technology and systems specialist with that rare and valuable experience of having led large customer operations, with full P&L responsibilities as a business director. He therefore sees the practical side of transformation plans and is able to deliver value through realistic, grounded perspectives and creative technological insights.
David Leedham Director
David is a chartered accountant, having spent the last 16 years in customer management financial analysis and commercial management roles. He was a fellow Director at CM Insight and was involved in leading or supporting all commercial and financial discipline engagements, including the commercial structuring of all outsourcing and procurement activities.
Mike Havard Director
Mike has 25+ years in customer management strategy and operational delivery, with organisations including BT, TDG and Sitel. In 1998 he founded CM Insight, which became the market leader in customer management consulting and analytics, working on transformation assignments with champion brands worldwide. Mike works closely with many of the industry bodies and is an Honorary Life Fellow of the IDM.