The Ember team of professionals consists of customer management strategists, finance and commercial specialists, technologists and specialist operational expertise

Complementing the experience of our own Ember Services specialists, we also have direct access to a diverse team of skilled and accomplished Associates to help our clients make a step change in their customer management capability and performance, and drive commercial value from it. The leadership team consists of the following:

Lee Mostari

Lee joins Ember having led consulting functions with NICE Systems and Insight Now. He also worked on the client side with EE (formerly T-Mobile), where he was based in the UK, and for the T-Mobile International Group, holding a number of customer insight roles. Prior to T-Mobile, Lee worked for 12 years within the Santander Group, where he delivered customer-orientated projects that significantly improved the customer experience.

Lee Mostari

Consulting Director of Managed Analytics

Dannis Nieuwpoort

Dannis has spent over 12 years working in a large variety of roles in customer service leadership. Previously Dannis was acting COO of PlanMen, an international consultancy firm with operations in The Netherlands, Belgium, Germany, Brazil, USA and the UK, where he was responsible for all operations and international business development. In a consultancy role, Dannis has been involved in projects in The Netherlands, Belgium, USA and the UK in both public and private sector services. In his career, he has played an active role in all areas of customer service operations and support.

Dannis Nieuwpoort

Consulting Director

John Driver

After starting his career building flight simulators to train commercial pilots, John moved into consultancy and Customer Management in 1995 working on the development of early CRM systems. Since then John has worked in a variety of high profile roles defining and successfully delivering complex change programmes in the UK and overseas for well known brands in a diverse range of sectors. With 15 years’ experience in the outsourcing industry, John is a transformation practitioner specialising in design and implementation of new operating models that deliver measurable financial and service delivery improvements.

John Driver

Consulting Director

Chris Mcilduff

Chris Mcilduff, Ember Services’ Managing Director has over 19 years’ senior technology and operational leadership experience delivering customer operations and programmes assessing and improving client’s capability while delivering clear business outcomes and improved customer experiences. Chris has applied a unique combination of technology, operational, leadership and strategic skills to build and lead online, contact centre and back office services for organisations including AA Insurance, esure, Hiscox, Santander, Sky and the US Government.

Chris Mcilduff

Managing Director

Steve Tinkler

Steve Tinkler is Director of Finance for Ember and is responsible for group financial management and leading and supporting financial engagements. Steve is a chartered accountant, with a specialism in professional services and has spent close to ten years as a financial consultant working in Assurance and Corporate Finance with roles based in London, Sydney and New York.

Steve Tinkler

Director of Finance

Simon Foot

Simon has spent 20 years working in customer centric roles, with the BBC, IBM, Verint, and Camelot. He joined Ember in 2012 and has led numerous transformation projects designing and implementing operating models at a strategic, operational and technological level. A particular area of expertise is in channel optimisation and the implementation of digital initiatives.

Simon Foot

Group Development Director

David Leedham 

David Leedham has spent 20 years advising on large projects in the customer management and BPO industry. He is well known through the industry as a leading commercial and financial expert. David has taken on the role of Group CEO to oversee the integration and development of the Ember Group and sits on the Ember Services Board to help ensure this. He continues to deliver on consultancy and legal projects, leading the commercial structuring of all outsourcing and procurement activities.

David Leedham 

Director

Mike Havard

Mike Havard is a director of Ember Contract Solutions and Ember Group with over 25 years in customer management strategy and operational delivery, with organisations including BT, TDG and Sitel. He, and his teams, have delivered customer management consulting and analytics programmes working on transformation for champion brands worldwide. Mike works closely with many of the industry bodies, sits as a non-exec director for various innovative technology businesses and is an IDM Honorary Life Fellow.

Mike Havard

Director