How can an LMS boost business?

Learning Management Systems (LMS) are a fast growing trend in business, though the technology isn’t new, having been around for more than 30 years. What is changing is the widespread adoption of e-Learning platforms in individual businesses. Currently, the industry is estimated to have a value exc...
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Getting the most out of your recruitment partner

When you need to fill a role within your organization, it’s not just about finding the right candidate for the job. It’s about finding a recruitment consultant and company that you can work with in the longer-term. Ideally you want someone who will understand what you’re looking for, as well a...
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What’s new for humans or is it all about machines?

Dean Inge once said: “There are two kinds of fools: one who says this is old and therefore good, and the other who says this is new and therefore better." In an age where, particularly for customer management, the talk is all about digital transformation and humans versus machines, highlights a va...
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Why analytics are critical to learning

For L&D managers there are two questions that constantly plague them. They want to know: “Are we training for the right things?” and “How do we know if the training has really worked?” Without having accurate data available, finding these answers can amount to a guessing game or matter o...
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Getting AI Ready...

AI is cited as being the next big disruptor to industries, changing how businesses operate and how customers interact and go about their daily life. Already we’re seeing widespread adoption of AI technology into the area of customer service with chatbots answering customer queries. Customers are u...
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Digital skills for the frontline

It sometimes seems that the pace of change and innovation is moving faster by the day. To keep ahead requires that you are tuned in and know what trends are shaping the industry. Particularly in the contact centre industry, there has been a lot of talk about robots replacing advisors. Others say tha...
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