Growing Contact Centre Advisors into Team Leaders

        Date & Time: 30th November 2017 12- 2pm Venue: 60 Trafalgar Square, London, WC2N 5DS Growing Contact Centre Advisors into Team Leaders The contact centre provides excellent opportunities for career progression. Moving talent from the front l...
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Demystifying Speech Analytics and BI for contact centres

    Date & Time: Wednesday 8th November 12-2pm. Venue: 60 Trafalgar Square, London, WC2N 5DS Demystifying Speech Analytics and BI for contact centres Effective change in your contact centre has to be based on hard evidence. That evidence lies buried within telepho...
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RMG: Customer Service Thought Leadership Session and Workshop

On 18th October 2017, Ember Director Mike Havard will be joining Customer Service experts at RMG's Customer Service Thought Leadership Session and Workshop in London. The day will be filled with industry experts to share powerful and useful insights as well as practical tips and advice regarding...
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Engage Focus Groups

Ember are sponsoring a roundtable at Engage’s Focus Group event taking place on 26th September at County Hall, London. On the day Ember Directors Simon Foot and Chris Mcilduff will be hosting a roundtable on “How do contact centres stay relevant into the future?” and we’d love for you to joi...
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Evolution of Work

On 15th September at Victoria Park Plaza, both Ember Real Results and Mottram Search will be attending Engage's Evolution of Work event. Technology is having a profound impact on the way we work and also our expectations of what work has to offer – and new technologies impacting on our working ...
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AI & Robotics: The Main Event

Join Ember Director Simon Foot on 14th September at London's Victoria Park Plaza for the AI Main Event. It will provide exclusive insight into the impact of AI and Robotics on business performance and the working environment. AI & Robotics THE MAIN EVENT is a high-octane conference 100% focu...
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