Webinar: How to Maximise Learning Retention

      Date: 6th March 2018 Time: 12pm (UK time) With any training programme, we’re trying to influence how our people behave at work, whether that’s ‘soft skills’ where we want to change habits or ‘hard-training’ such as systems and process training....
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MAXIMISING THE VALUE IN YOUR CONTACT CENTRE CONVERSATIONS

Join us on 22nd February at the British Library to hear 3 fascinating Ember Talks about how to maximize the value in your contact centre conversations. Limited Spaces. ...
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Growing Contact Centre Advisors into Team Leaders

        Date & Time: 30th November 2017 12- 2pm Venue: 60 Trafalgar Square, London, WC2N 5DS Growing Contact Centre Advisors into Team Leaders The contact centre provides excellent opportunities for career progression. Moving talent from the front l...
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Demystifying Speech Analytics and BI for contact centres

    Date & Time: Wednesday 8th November 12-2pm. Venue: 60 Trafalgar Square, London, WC2N 5DS Demystifying Speech Analytics and BI for contact centres Effective change in your contact centre has to be based on hard evidence. That evidence lies buried within telepho...
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RMG: Customer Service Thought Leadership Session and Workshop

On 18th October 2017, Ember Director Mike Havard will be joining Customer Service experts at RMG's Customer Service Thought Leadership Session and Workshop in London. The day will be filled with industry experts to share powerful and useful insights as well as practical tips and advice regarding...
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Engage Focus Groups

Ember are sponsoring a roundtable at Engage’s Focus Group event taking place on 26th September at County Hall, London. On the day Ember Directors Simon Foot and Chris Mcilduff will be hosting a roundtable on “How do contact centres stay relevant into the future?” and we’d love for you to joi...
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