Are your customer management outsourcing arrangements in safe hands?

Following Wednesday’s surprise profits-warning announcement from Capita (one of the largest UK outsourcers), coming so soon after the failure of Carillion and the travails at Interserve, several of our clients have contacted us. They asked: Should we be worried? And, are there structural issues in...
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New e-learning platform set to improve ROI on training and development.

Organisations struggling to train and retain skills can now benefit from a new interactive e-learning platform – ERROL. Designed to make onboarding, training and learning reinforcement more effective, it’s already showing positive results through increased sales, improved employee engagement, re...
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Ember Group Announces The Acquisition Of Training Consultancy – REAL RESULTS

Business services and customer management consultancy, Ember Group, today announces the acquisition of training consultancy, Real Results Training Limited – a specialist Learning & Development consultancy with expertise in the customer contact industry. Working in the UK and internationally...
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Directors now personally liable for nuisance calls – Regulation Change

Company bosses and firms could face fines of up to £1m as the Government toughens their attack on nuisance calls. From Spring ’17, company directors will be held personally responsible for nuisance calls and face personal fines of up to £500,000 – and that’s on top of any fines against the c...
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CallMiner and Cloud9 Announce a Strategic Partnership to Bring Customer Engagement Analytics to New European Markets

London, UK – August 23, 2016 -- CallMiner, the leader in speech and customer engagement analytics solutions, and Cloud9 Business Analytics, a leading provider of cloud-based Workforce Optimisation (WFO) solutions, today announces a strategic partnership to bring robust cloud-based enterprise speec...
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Ember Group Announces Launch of Law Firm – Ember Contract Solutions

Customer management consultancy, Ember Group, today announces the launch of Ember Contract Solutions, a specialist law firm providing legal and commercial support for outsourcing and technology procurement and contracting. Ember Group has managed procurement exercises for leading organisations in...
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