New e-learning platform set to improve ROI on training and development.

Organisations struggling to train and retain skills can now benefit from a new interactive e-learning platform – ERROL. Designed to make onboarding, training and learning reinforcement more effective, it’s already showing positive results through increased sales, improved employee engagement, re...
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Ember Group Announces The Acquisition Of Training Consultancy – REAL RESULTS

Business services and customer management consultancy, Ember Group, today announces the acquisition of training consultancy, Real Results Training Limited – a specialist Learning & Development consultancy with expertise in the customer contact industry. Working in the UK and internationally...
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Directors now personally liable for nuisance calls – Regulation Change

Company bosses and firms could face fines of up to £1m as the Government toughens their attack on nuisance calls. From Spring ’17, company directors will be held personally responsible for nuisance calls and face personal fines of up to £500,000 – and that’s on top of any fines against the c...
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CallMiner and Cloud9 Announce a Strategic Partnership to Bring Customer Engagement Analytics to New European Markets

London, UK – August 23, 2016 -- CallMiner, the leader in speech and customer engagement analytics solutions, and Cloud9 Business Analytics, a leading provider of cloud-based Workforce Optimisation (WFO) solutions, today announces a strategic partnership to bring robust cloud-based enterprise speec...
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Ember Group Announces Launch of Law Firm – Ember Contract Solutions

Customer management consultancy, Ember Group, today announces the launch of Ember Contract Solutions, a specialist law firm providing legal and commercial support for outsourcing and technology procurement and contracting. Ember Group has managed procurement exercises for leading organisations in...
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Claims Management Company EMCAS chooses Ember Managed Analytics to underpin compliance and its service to clients

Leading claims management company, EMCAS, has appointed customer management consultancy Ember Services to operate a managed analytics service across its 170-strong contact centre team to ensure compliance and service excellence for its clients. Ember’s Agent Analytics service will apply advanced s...
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