RMG: Customer Service Thought Leadership Session and Workshop

On 18th October 2017, Ember Director Mike Havard will be joining Customer Service experts at RMG's Customer Service Thought Leadership Session and Workshop in London. The day will be filled with industry experts to share powerful and useful insights as well as practical tips and advice regarding...
Read More

The new face of customer service in the energy sector

The energy sector has been a laggard when it comes to customer service and the power of the customer. With a few large players, antiquated systems driving limited data and convoluted processes customers had little influence over the market. But all of this is changing. With new entrants in the indus...
Read More

Finding the facts amongst the fiction regarding AI & Customer Service

Thanks to Hollywood there is an initial perception that AI spells doom for humankind.  Add to this a host of poorly researched news articles that claim machines will entirely replace humans in the workforce, and it’s no wonder that businesses are hesitant to invest in digital transformation. Indu...
Read More

New e-learning platform set to improve ROI on training and development.

Organisations struggling to train and retain skills can now benefit from a new interactive e-learning platform – ERROL. Designed to make onboarding, training and learning reinforcement more effective, it’s already showing positive results through increased sales, improved employee engagement, re...
Read More

Demystifying Speech Analytics and BI for contact centres

    Date & Time: Wednesday 8th November 12-2pm. Venue: 60 Trafalgar Square, London, WC2N 5DS Demystifying Speech Analytics and BI for contact centres Effective change in your contact centre has to be based on hard evidence. That evidence lies buried within telepho...
Read More

What's the winning formula of successful customer journeys?

The customer experience is fast becoming the critical factor in business success. It’s not enough to produce quality products or offer good service on occasion because customers will offer their loyalty based on the overall experience of dealing with the company over time. Every little interaction...
Read More